1. Training:
Shang Teng pursues the highest service quality through continuous innovation and learning. Whenever new technologies or specialized knowledge emerge, we invest in training without hesitation. To enhance staff professionalism, we offer a wide range of courses that improve technical skills and knowledge, ensuring better service for our clients.
●Monthly on-site scenario-based training sessions help all team members grow through real-life case studies.
●Occasional site visits and technical exchanges are arranged for stationed staff to broaden their professional vision.
●Relevant experts are invited from time to time to provide workshops and hands-on technical guidance.
2. Management:
To ensure efficiency and consistent service quality, a sound management system is essential. Shang Teng adapts its on-site management policies as needed to maximize staff performance and operational effectiveness.
●Strengthened employee recruitment and selection procedures.
●Comprehensive training and onboarding for new and current staff.
●Performance evaluation system in place to guide rewards and disciplinary actions.
●Reserve staff are trained to handle special or emergency situations.
●Periodic site visits by supervisors for coaching and communication.
●Joint inspections with clients to ensure service quality in designated areas.